National Account Manager

Roles and responsibilities:

  • Jointly agree targets with the Sales Director for each of your existing accounts for the financial year
  • Jointly agree the plans that will deliver these targets based on distribution gains, promotional planning and customer bespoke initiatives
  • Execute these plans and proactively suggest ways to make the most of opportunities or close gaps versus target
  • Manage your customers proactively ensuring an appropriate depth of understanding of each one
  • Facilitate in the acquisition of new customers as agreed with the Sales Director
  • Sell, negotiate and agree listings for NPD and seasonal lines eg. Xmas and Easter within your customer portfolio
  • Work closely with all internal departments including operations, marketing and finance to ensure the smooth running of his/her accounts
  • Assist in the general day to day running of the Sales Team including answering phones and managing general email enquiries
  • Contribute ideas that will lead to the strategic development of the business
  • Assist the Sales Director in bespoke projects and initiatives, such as the management of the sales function for Liberation Nuts within the Foodservice Sector

Essential skills and knowledge:

  • Excellent communication skills – Be able to communicate clearly and persuasively to external customers and internally within Divine
  • Superior negotiation skills – Be confident in negotiating with customers to achieve the best outcomes for Divine
  • Strong selling skills – Strive to secure the sale with an enthusiastic and inspiring approach tailored to each customer’s needs
  • Current experience of the UK Foodservice sector, particularly of securing listings or contracts in café or restaurant chains, venues or large institutions
  • Good organizational skills - Be able to organize yourself in a way that efficiently delivers the above roles and responsibilities
  • Proactive in approach – Work with a positive attitude, be innovative and always looking to seek out and meet existing and new customers

Good to have:

  • Previous experience of managing national accounts
  • A love of food, ideally chocolate!

Personal qualities:

  • You will fully embody and role model Divine values: Respect, Ownership, Teamwork, Creativity
  • You would relish the opportunities that come with working in a small company, and are able to deliver both strategy and hands-on execution
  • You are committed to the role that Divine plays in empowering small scale farmers and motivated by Fairtrade/ social enterprise


Full-time, Monday to Friday, 35 hours per week


circa £44,000, depending on experience


Can be done remotely provided 1-2 days per week in the Divine office in Tower Bridge, London SE1


25 days holiday (increasing by 1 day per year of service), annual bonus, 8% company contribution to pension, life insurance, cycle to work scheme

Reporting to:

Sales Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.