The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
Divine Chocolate UK website
The website divinechocolate.com/uk and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience and to comply with all UK national laws and requirements for user privacy.
Divine Chocolate UK social media and marketing channels
The administrators of the social media and marketing channels listed take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience and to comply with all UK national laws and requirements for user privacy.
surveymonkey.com (pages created for specific surveys)
eventbrite.com (pages created for specific events)
1.1 We are committed to safeguarding the privacy of our website and social media channel users; in this policy we explain how we will treat your personal information.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of the website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths
(b) Information that you provide to us for the purpose of subscribing to our newsletters including your name, email address, postal address and telephone number
(f) Information contained in or relating to any communication that you send to us or send through our website or social media accounts including the communication content and metadata associated with the communication
(g) Any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
2.3 If you are under 18, before you disclose to us the personal information you must have your parent or guardian's permission before you provide us with personal information. If you are under 18 and do not have this consent, please do not provide us with personal information.
3. Using personal information
3.1 Personal information submitted to us through the website or social channels will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) Administer our website and business, including the purchase of products directly from us, when we would pass information to our fulfilment partner in order to fulfil that order
(b) Send you newsletters and marketing communications by email, where you have specifically agreed to this. You can inform us at any time if you no longer wish to receive these communications.
(c) Provide third parties with statistical information about our users but those third parties will not be able to identify any individual user from that information
(d) Deal with enquiries and complaints made by or about you relating to the website or social channels
(e) Keep the website secure and prevent fraud
3.3 If you submit personal information for publication on our website or social channels, we will publish and otherwise use that information in accordance with the permission you grant to us.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, professional advisers or suppliers insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) To the extent that we are required to do so by law;
(b) In connection with any ongoing or prospective legal proceedings;
(c) In order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
5. International data transfers
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area.
5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.4 You expressly agree to the transfers of personal information described in this Section 5.
6. Retaining personal information
6.1 Our data retention policies and procedures are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) To the extent that we are required to do so by law;
(b) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) In order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk.
7. Security of personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure-password and firewall-protected servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) The supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. Third party websites
10.1 Our website, newsletters and social media channels include hyperlinks to, and details of, third party websites.
10.2 We do our best to ensure any partners are in compliance with best practice GDPR.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. About cookies
12.1 We may collect and record information about how the website is used to improve your user experience. To do this we may send cookies to your PC.
12.2 A cookie is a small file that contains information which allows us to recognise that you have used the site before and identify you.
13. Analytics cookies
13.1 We use Google Analytics to analyse the use of our website.
13.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
13.3 The information generated relating to our website is used to create reports about the use of our website.
14. Blocking cookies
14.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome, you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
14.2 Blocking all cookies will have a negative impact upon the usability of many websites.
14.3 If you block cookies, you will not be able to use all the features on our website.
15. Deleting cookies
15.1 You can delete cookies already stored on your computer; for example:
(a) In Internet Explorer, you must manually delete cookie files you can find instructions for doing so at windows.microsoft.com;
(b) in Firefox you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome, you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
15.2 Deleting cookies will have a negative impact on the usability of many websites.
16. Data protection registration
16.1 Divine Chocolate UK is registered as a data controller with the UK Information Commissioner’s Office (number Z8101211).
17. Our details
17.1 This website is owned and operated by Divine Chocolate Ltd.
17.2 Divine Chocolate is a Limited Company (number 03433202). Our office is located at 4 Gainsford Street, London, SE1 2NE. If you have any other questions about this policy you can write to us or email email@example.com or call us on +44 (0)207 378 6550.
Use of materials
Where we have indicated that you may download materials from this site, you may only download and use them as indicated, or to raise awareness about Divine Chocolate Ltd and doing business differently (e.g. Fairtrade, Social Enterprise or B Corp). You may not download or use any element of this site for personal gain or commercial purposes. You may not copy, transmit, store or disseminate any element of this site, unless we have clearly indicated or given written permission. You may not alter, modify, adapt, reverse engineer, disassemble or create derivative works of any software contained on this site.
If you submit any material (including your photographs, video clips or stories) to us, you agree to grant Divine Chocolate Ltd a perpetual, royalty-free, worldwide, non-exclusive licence to use your contribution in all media. This includes the right to copy, edit, publish, grant sub-licences and exercise all other copyright and publicity rights over the material. If you do not want to grant these rights, please do not submit your contribution to us. You warrant that the materials you submit are original and that you have the right to grant the above licence. You waive all moral rights in the materials for the purposes above.
Responsibility for use
To the extent permitted at law, Divine Chocolate Ltd does not accept responsibility or liability for any loss or damage that may occur in connection with this site, including any interruption or delays. Divine Chocolate Ltd does not make any representations and does give any warranties concerning this site, and in particular does not warrant that its contents are virus free. To the extent permitted at law, we do not accept any responsibility or liability for any infection by virus or other contamination resulting from your use of this site. All software provided by third parties (such as Acrobat Reader and RealPlayer) is the sole responsibility of that third party. Divine Chocolate Ltd is not responsible for the content of any third-party sites linked to or from this site.
You may only use this site for lawful purposes and you may not inhibit the use and enjoyment of this site by any third party. You agree to abide by all applicable laws, regulations and codes of conduct and to be solely responsible for all things arising from your use of this site. You may not submit, publish, post, distribute or transmit any defamatory, offensive, infringing, obscene, indecent or otherwise unlawful or objectionable material or information.
Actions for unauthorised use
February 2018: Divine Chocolate Ltd